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Terms & Conditions

The website www.beatific.gr  (hereinafter “beatific.gr”) contains an e-shop, which is the online presence of the company BEATIFIC COSMETICS RESEARCH, PRODUCTION & TRADING CO. SA (Tax Reg. No. 800491879 / Athens FAE Tax Office). The company’s registered offices are located in Marousi, Attica, at 21 Ippokratous Street.

These terms and conditions are fully in line with applicable European and Greek law and users hereby acknowledge the company’s right to change the provisions of these terms and conditions to the extent that those terms are not binding legal obligations on the company, without prejudice to existing situations.

Orders placed via beatific.gr are distance contracts which are regulated by Law 2251/1994 as amended and in force from time to time.
Users of this website acknowledge that they have read these terms and conditions, accept them, and undertake to comply with them.

ORDER PROCESS

The order process consists of 6 stages: 1. Users must fill out the special order form with the information needed to conclude the contract. 2. Users must select the payment method and fill out the necessary information. 3. Users then select the dispatch method. 4. Users must then unreservedly accept the distance contract and the terms and conditions of use by clicking on the ‘ACCEPT TERMS & CONDITIONS OF USE’ button. 5. Users then have the chance to review their order, check over it and make changes. 6. The order is then placed.

The system automatically guides customers from one stage to the next until the order is completed. Before the order is completed, beatific.gr will inform customers about the identify and address of the supplier, the essential features of the product, the price, quantity, postage costs, payment and delivery method, the validity and value of any special offers, and the customer’s right to withdraw from the transaction. The order is then stored in the customer’s account. After the order form is sent, customers will receive an electronic version of the order, which they can then save.

PRICES OF SOLD PRODUCTS

The prices shown include VAT at the lawful rate. The prices shown do not include postage costs. Customers will be notified about the total cost, including postage costs, before the order is placed.

PAYMENT METHODS

Three alternative payment methods are available:

For Greek customers:

1. Cash on Delivery
2. Credit card, debited in accordance with the rules of Alpha Bank. We can accept Visa and MasterCard credit cards as payment methods
3. Paypal

For Foreign customers

Credit card, debited in accordance with the rules of Alpha Bank. We can accept Visa and MasterCard credit cards as payment methods.
If a credit card is used, we do not store the card data anywhere. That data is only used for the purpose of checking the card and then debiting the amount. The data entered by customers on beatific.gr is not disclosed to the bank.

DISPATCH PROCESS AND COSTS

Goods are delivered free of charge within Greece.
Postage charges abroad vary depending on the country and the quantity of products ordered. Customers are notified about the exact cost in each case before the order is placed.

Goods are dispatched to the address indicated by the customer. Goods are dispatched within 3 days throughout all of Greece.
Goods are also dispatched abroad within 3 days.
If there is any change to this, customers will be notified by email about the expected dispatch date.
If it is not possible to deliver products within the specified time because of force majeure (e.g. poor weather conditions, strikes, etc.), customers will receive an email asking whether they wish their order to be completed or not. beatific.gr bears no liability for any circumstances beyond its control.

CONSUMER RIGHTS

Withdrawal

Customers are entitled to return the entire order or part thereof without being obliged to give reasons for wanting to return the products. This must be done within 14 working days from the date on which the order was received. In this case, they only have to pay the direct cost of returning the products. If the reason for returning the products is a mistake beatific.gr made, the company undertakes to cover the cost of returning the products.
To exercise the right to withdraw from the contract, customers must fill out the special ‘withdrawal form’ that can be found here. When filled out, it should be sent by post or email to the address info@beatific.gr.  If the form is sent by ordinary mail, it must arrive at beatific.gr within the withdrawal deadline of 14 working days.

Customers are obliged to send the products in the same perfect condition in which they received them, i.e. without the packaging having been opened or without special labels having been removed from the products. In addition, when returning products, they must include the sales receipt and if they have not already sent the withdrawal form by email, they must also include the withdrawal form.
When products are returned, payment will be returned to the customer in accordance with the method the customer opted for when paying for the order. Money will be returned no later than 30 days from the date on which beatific.gr receives the returned products.
Once beatific.gr receives the products, it will immediately examine the request to return them and inform the customer by email about how the request is proceeding.

Right to replacements

The company is not able to offer a right to replacement products. If customers wish to change certain products they are obliged to return them to the company and to place a new order. If the products are being returned because the company made a mistake, the company will pay the cost of return.

SECURITY OF TRANSACTIONS

beatific.gr acknowledges how important it is to keep the personal data of users/visitors to this website secure, and makes concerted efforts to use the most cutting-edge, advanced methods to ensure that the data is secure. However, users/visitors should be aware that sending confidential information by email is not the safest means of communication, and always entails a risk of that information being read by third parties.
beatific.gr has put in place procedures to safeguard the personal data users submit via its website or which they provide in any other manner (e.g. by phone). These procedures safeguard user data from any unauthorised access or disclosure, loss or improper use, change or destruction. They also help confirm that the data is accurate and is being used correctly. Your connection to the website is secure because SSL (Secure Socket Layer) technology is used. SSL technology is based on a key that encrypts data before it is sent via a secure SSL connection. A unique key is used to ensure that data exchanged with the server is secure to safeguard the integrity of communications.

APPLICABLE LAW

These terms and conditions of use, actual use of the website, and transactions entered into via beatific.gr are subject to Greek Law. The courts of Athens are competent for resolving any disputes which may arise from the use of beatific.gr or in relation to the interpretation or implementation of these terms and conditions of use or on the basis thereof.